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Vector Print Frequently Asked Questions. (FAQs)
Please take a look through the below questions that are frequently asked to us at Vector Print. If you cannot find the answer to your own query then please do not hesitate to contact us. We aim to answer all questions and enquiries within just a few minutes. However during busy periods this maybe impossible, please accept our advance apologies if there is any delay in dealing with your questions.
Frequently Asked Questions.
Ordering:
Q. How do I order?
A. Ordering can be done online through our contact form, by phone, fax or by mail order.
Q. How do I know what quantity to order?
A. We can give prices for any quantity, simply email us using our Questions Form.
Q. What forms of payment do you accept?
A. We accept credit/debit cards, cash, cheques and postal orders.
Q. What happens after I have placed my order?
A. We will contact you quickly to discuss and confirm your design/print/website order.
Shipping:
Q. How long will it take to receive my order?
A. We aim to deliver our products as quickly as possible, always within 7 days, usually within 3 days.
Q. How much is shipping/postage?
A. Shipping costs depend on both the nature of the product, the quantity of that product, and of course which method of shipping you prefer? Royal Mail 1st Class registered delivery is used on smaller items, and Parcel Force 24 is used on larger items. Once shipped clients can request a tracking number which can be entered into the royal mail website to follow the progress of their delivery. Generally in most cases the carriage charge will be less than 10 % of the order value.
Products:
Q. I have my own design work that I would like to use, how do I do this?
A. Design work can be sent to us by email or traditional post in the form of a CD/DVD. Of course you are also welcome to visit us in person if this is geographically possible. Please note that large files may need to to be sent via CD/DVD as email restrictions may apply. We can also download files from your website if this is required.
Q. Your company has designed for me before, can I order re-prints?
A. All our design work is stored, reprints can be made quickly and with no cost for design work.
Q. What kind of quality are your products?
A. All products are created with high quality materials, all in full colour unless otherwise requested.
Services:
Q. How can I be sure I will get a custom design that I like?
A. We work closely with our clients to get the exact design that you are looking for. Input is taken from the client and a preliminary design is made. Clients are then shown this design and changes are made to it as advised by the client. This process continues until you are 100 % satisfied with your design work.
My question is not answered here:
Contact us using the details contained in our Contact Page. Click Here
